Shipping Policy

Our shipping policy. We offer reliable shipping services for your convenience. Here’s a summary of our policy. Feel free to reach out to our customer support team. We are here to help make your shopping experience at ChatX as smooth as possible.
Please note that our current processing time for shopping is 3 business days.

Canada Shipping Options	Details**
Standard	3-4 Business Days Free on orders $95+ in Canada; $9.95 otherwise Carriers: UPS and ICS
Express	2-3 Business Days $12.95 for all orders in Canada Carriers: UPS and ICS, Purolator
2-3 Day	2-3 Business Days Continental US only Carriers: UPS, ICS and Purolator
2 Day & Next Day	Next Business Day or 2 Business Days Price Calculated at Checkout Carrier: UPS
Priority Mail	3 Business Days Alaska, Hawaii, Puerto Rico, and other US Territories Price Calculated At Checkout Carrier: USPS

International Shipping Options

Options	Details
UPS Express Saver	United States: 3 Business Days Mexico: 5 Business Days Europe: 4-5 Business Days Asia and Latin America: 5-6 Business Days Australia, New Zealand and Rest of World: 5-9 Business Days Price Calculated at Checkout There are no brokerage fees associated with this shipping method. Any applicable taxes, duties, and tariffs are the responsibility of the customer and are collected at delivery.
UPS Expedited	USA and Mexico: 1 Business Day Europe and Latin America: 2 Business Days Asia: 2-3 Business Days Australia, New Zealand and Rest of World: 3-8 Business Days Price Calculated at Checkout There are no brokerage fees associated with this shipping method. Any applicable taxes, duties, and tariffs are the responsibility of the customer and are collected at delivery.

Tracking information will be emailed to you after your order ships. If you haven’t received tracking information, please check your Junk Mail folder. Packages are delivered without a signature. Customers are responsible for stolen or misplaced packages. To request a signature for delivery, email [email protected] (additional $5.00 fee if the order is not processed).

Payment methods: We accept Paypal, Visa, Mastercard, Discover and American Express.

International Orders: Customs, Tariffs, Duties, and Brokerage Fees:

International orders may be subject to import fees, customs duties, value added taxes (VAT), etc.
• These costs are the responsibility of the customer and will be due upon delivery.
• ChatX cannot provide information about these fees. Please contact your customs office for details.
• If you refuse a package at customs, it may be destroyed or returned to us.
• Refunds for returned packages will only include the product(s) cost if undamaged. Shipping costs are non-refundable.

Returns:

We do not accept returns or exchanges unless the item you purchased is proven to be defective. If you received a defective item, we are here to assist you. Please read our return policy.

Shipping Policy

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